Our Return & Exchange Policy provides detailed information about options and procedures for returning your order in case you are not happy with your purchase.
At Nutriquo, we make it our mission to ensure a great Experience using our products or services. If at any point within 7 Days of Receiving your Order, if you have had a change in heart and no longer wish to keep the item, you can return the same for a Refund or Store Credit which can be used to purchase any other product in our catalog without restriction.
However, do note that after 7 days have gone by since receipt of your purchased item(s), unfortunately we will not be able to offer you a refund or exchange.
Please note that to be eligible for a return, your item must be unused and in the same condition that you received it and in its original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to us unless confirmed by Nutriquo.
There are certain situations where only partial refunds are granted (if applicable) - Where the item(s) show obvious signs of use
- Boxes that have been opened and original packaging have been damaged due to handling.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item which is requested for return more than 7 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 (Fourteen) Working Days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted or reflected in your account.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and we will look into it immediately and help you sort out the issue at the earliest possible.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All warranties and quality guarantees offered on those products will still continue to apply and we would be happy to assist you with any concerns regarding your purchase.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
To return your product, you should mail your product to:
Please note that in order to give you the best possible offers on your favourite products, we separate shipping and product costs and you would be responsible for paying for your own shipping costs for returning your item. Shipping costs are unfortunately non-refundable and we would not be able to accept any requests for refund for either forward or return shipping. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We sincerely advise and suggest to all customers to use a trackable service for their shipping or courier partner and to send back any item(s). We will not be able to guarantee receipt of non-standard couriers or shipping partners and cannot be held responsible for lost packages when returning or exchanging any items.